Versand
SHIPPING POLICY
At Leufu Store, we work to process and deliver your order as smoothly as possible. Please review the information below before placing your order.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
Once your order has been processed and shipped, tracking information will be sent to the email address provided during checkout when available.
Please note that tracking information may take a few days to begin showing updates after the shipment has been dispatched.
SHIPPING DESTINATIONS
Leufu Store ships internationally to supported destinations.
Shipping availability and any applicable shipping charges will be displayed during checkout based on your delivery address.
We currently offer free standard shipping to many of the countries and regions we serve. Where free shipping is available, it will be clearly displayed at checkout.
DELIVERY ESTIMATES
Most international orders are expected to arrive within approximately 10–20 business days after shipment.
Delivery times are estimates and not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, local postal services, customs processing, carrier delays, weather conditions, public holidays, periods of unusually high demand, or other circumstances outside our reasonable control.
Please note that order processing time is separate from estimated shipping time.
MULTIPLE PACKAGES
Leufu Store works with different suppliers and fulfillment centers.
If your order contains multiple products, the items may be shipped separately.
This means:
• Your order may arrive in more than one package.
• Different products may have different tracking numbers.
• Packages from the same order may arrive on different days.
• Products may be shipped from different international fulfillment locations.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
TRACKING
When tracking information is available, it will be provided by email.
Tracking updates are controlled by the shipping carrier and may not appear immediately after an order is dispatched.
In some international shipments, tracking may temporarily stop updating while the package is transferred between carriers, processed through customs, or enters the destination country's postal network.
DELIVERY DELAYS
If your order has not arrived within the estimated delivery period, please contact us so that we can review the tracking information and investigate the shipment.
A shipment exceeding its estimated delivery time does not automatically mean that the package has been lost.
If a shipment is confirmed as lost, undeliverable, or otherwise eligible for a remedy, we will provide an appropriate solution in accordance with our policies and applicable consumer law.
This may include a replacement or refund depending on the circumstances.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error in your shipping information, contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify the delivery address.
Leufu Store cannot be held responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where required by applicable law.
CUSTOMS, DUTIES AND IMPORT CHARGES
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Where such charges apply and are not included at checkout, they may be the responsibility of the recipient, subject to applicable law.
Customs procedures may also cause additional delivery delays.
DELIVERED PACKAGES
If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery area, mailbox, household members, neighbors, building reception, and any safe location where the carrier may have left the package.
If the package still cannot be located, please contact us promptly so that we can review the shipment and assist you.
RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or another circumstance attributable to the recipient, additional shipping charges may apply before the order can be resent.
Any refund or return request relating to such shipments will be handled according to our Return & Refund Policy and applicable consumer law.
CUSTOMER SUPPORT
If you have questions about your shipment, please contact us at:
support@leufustore.com
Please include your order number so that we can assist you more quickly.
.leufu-shipping-policy { max-width: 750px; margin: 0 auto; padding: 20px 15px; font-family: "Inter", system-ui, sans-serif; color: #222; line-height: 1.7; } .leufu-shipping-policy h3 { font-size: 18px; font-weight: 600; color: #111; margin-top: 22px; margin-bottom: 8px; } .leufu-shipping-policy p { font-size: 15px; margin-bottom: 10px; } .leufu-shipping-policy strong { color: #2ecc71; font-weight: 600; } .leufu-shipping-policy small { font-size: 14px; color: #444; } /* 📱 Responsive */ @media (max-width: 600px) { .leufu-shipping-policy h3 { font-size: 16px; } .leufu-shipping-policy p { font-size: 14px; } }